Cancellation & No-Show Policy
We understand that plans can change. To ensure fairness to all guests
and proper scheduling, please review our cancellation policy below.
Reservation Policy
All reservations require a valid payment method at the time of booking. Confirmation is provided once your reservation is complete.
Standard Cancellation Policy
Cancellations or changes made 12 hours or more prior to your reserved check-in time receive a full refund (no fees).
Cancellations or changes within 12 hours of check-in result in a 50% charge of the scheduled services.
No-Show Policy
Guests who do not arrive on their scheduled check-in date without prior notice will be charged the full reservation amount.
Special Events & Group Reservations
Special event bookings, group reservations, and certain promotional rates may have different cancellation terms.
Please review the specific terms provided at the time of booking.
Questions?
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See you soon – relax and enjoy the springs.